GADGET RESTORE PRIVACY POLICY

1. Introduction

Radical Aftermarket Private Limited (“Gadget Restore”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you access our website, customer portal, repair booking platform, walk-in repair services, pickup and drop services, mail-in repair services, customer support channels, and related services.

This Privacy Policy is intended to comply with applicable Indian laws including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

By using Gadget Restore services, you consent to the collection and processing of information in accordance with this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors of gadgetrestore.in
• Customers booking repair services
• Walk-in customers
• Pickup and drop customers
• Mail-in repair customers
• Customer support interactions
• Customer dashboard users
• Service inquiry submissions
• Marketing communication subscribers

3. Information We Collect

3.1 Information You Provide

We may collect:

3.2 Information Collected Automatically

When you use our website, we may collect:

• IP address
• Browser information
• Device information
• Operating system information
• Website activity logs
• Session information
• Referral information
• Cookie data

3.3 Information Generated During Repairs

We may generate and store:

• Diagnostic reports
• Quality control reports
• Device testing reports
• Repair completion records
• Service photographs
• Internal repair logs
• Device inspection records

4. Device Data and Customer Content

Customers acknowledge that devices submitted for repair may contain personal information.

Gadget Restore does not intentionally access personal customer content except where necessary for:

• Device diagnostics
• Functional testing
• Quality assurance
• Repair verification

Customers are strongly advised to:

• Backup all device data
• Remove sensitive information where possible
• Log out of personal accounts
• Remove SIM cards where feasible

Gadget Restore shall not be responsible for:

• Loss of customer data
• Corruption of data
• Accidental deletion of data
• Loss of applications
• Loss of contacts
• Loss of media files
• Loss of business information

5. Legal Basis for Processing

We process personal information based on:

• Customer consent
• Performance of contractual obligations
• Legal and regulatory compliance
• Legitimate business interests
• Fraud prevention and security purposes

6. Purposes of Processing

We use personal information to:

Customers may opt out of marketing communications at any time.

7. Cookies and Tracking Technologies

We may use:

• Essential cookies
• Analytics cookies
• Performance cookies
• Security cookies

Cookies help us:

• Improve website functionality
• Understand website usage
• Enhance user experience
• Maintain security

Users may control cookies through browser settings.

8. Sharing of Information

We do not sell customer personal information.

Information may be shared with:

Information is shared only where necessary and appropriate.

9. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Typical retention periods may include:

• Service Records: Up to 8 years
• Invoices and Tax Records: As required under applicable tax laws
• Warranty Records: For the warranty period plus applicable record retention requirements
• Website Logs: As operationally required

Upon expiry of retention requirements, information may be securely deleted or anonymized.

10. Data Security

We implement reasonable technical and organizational safeguards including:

• Access controls
• Password protection
• Network security measures
• Secure hosting environments
• Role-based access management
• Data backup procedures
• Security monitoring

While we take reasonable precautions, no system can guarantee absolute security.

11. Customer Rights

Subject to applicable law, customers may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of information
• Withdrawal of consent
• Restriction of processing
• Information regarding data processing activities

Requests may require identity verification.

12. Third-Party Websites

Our website may contain links to third-party websites.

Gadget Restore is not responsible for:

• Third-party privacy practices
• Third-party content
• Third-party security measures

Customers should review third-party privacy policies independently.

13. Children’s Privacy

Our services are intended for individuals legally capable of entering into contracts under Indian law.

We do not knowingly collect personal information from children without appropriate authorization.

If such information is identified, reasonable efforts will be made to remove it.

14. Business Transfers

In the event of:

• Merger
• Acquisition
• Business restructuring
• Sale of assets

Customer information may be transferred as part of the transaction, subject to applicable legal requirements.

15. International Data Transfers

Our services are primarily operated from India.

Where service providers process information outside India, appropriate safeguards shall be implemented consistent with applicable law.

16. Grievance Redressal

For privacy concerns, requests, or complaints, contact:

We will make reasonable efforts to acknowledge and address complaints within applicable timelines.

17. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Updated versions shall be published on the Website with a revised “Last Updated” date. Continued use of Gadget Restore services following publication of changes constitutes acceptance of the revised Privacy Policy.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana.

19. Consent

By accessing the Website, booking a service, submitting a device for repair, or using any Gadget Restore service, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.